Orders & Shipping
Regular orders are processed within 3-5 business days. Sale orders may take up to 7-10 business days to process, plus extra time for shipping.
We ship with several carriers. We offer flat rate ($8) shipping in the US for orders up to $199, and free US standard shipping on orders over $299. Xyyla Skin is not responsible for lost or stolen packages once they have been marked “Delivered” by the carrier. If you need your package shipped “signature required,” or have a history of having packages stolen, please choose that option at checkout for an additional $3 charge. Unfortunately, the “signature required” setting is not available for our international customers.
Express 2-day US shipping is available for a flat fee of $25.00, and usually ships via FedEx. Orders placed before 10AM Arizona Time on a business day will be shipped that day. After 10AM, the order will be packaged and shipped on the next business day.
International shipping will be via FedEx International Economy & FedEx International Priority. We offer free International shipping for orders of $395 or more. Xyyla Skin is not responsible for lost packages once they have left the USA. Xyyla Skin is not responsible for international customs fees or tariffs.
We greatly value your business and we genuinely thank you for your purchase. Whether in person or virtually, we’ve made a commitment to offering as much product guidance as possible to help you make the best decision before purchasing products from our store. It’s recommended and highly advised to schedule a free consultation with one of our skincare professionals to answer any questions you may have.
We offer a 21-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging. We do not accept returns on opened products.
If you have questions about how to get the best results with your products, or if you are not happy with your purchase, please send us an email at [email protected]. We are here to help, and can assist with returns or refunds when necessary, as long as you contact us within 21 days of receiving your order.
We are here to help, and honestly do a Happy Dance when you purchase from our store, and can assist with returns or refunds when necessary, as long as you contact us within 21 days of receiving your order.
All Craft Series / Limited Edition products are non-refundable. All shipping charges are also non-refundable. Thank You for understanding.