Frequently Asked Questions

Welcome to Xyyla Organic Skincare & Esthetic Therapies. We look forward to providing you the best care in an efficient and timely manner. We have created an intimate, calming, and relaxing environment: your sanctuary for optimal bliss from the busy and stressful world. Please know that our policies are to ensure that each and every one of our guests will enjoy their experience.


We value your business and appreciate your cooperation with our cancellation policy. Confirmations are sent out 48 hours before your reserved appointment time. We require that you advise us at least 24 hours in advance if you need to change or cancel an appointment we have held especially for you.

For cancellations made less than 24 hours before the appointment time, 50% of the treatment cost will be charged. Cancellations or rescheduling made less than 12 hours from the original appointment time or failure to appear for your appointment without attempting to cancel your appointment beforehand, the full amount of the service will be charged to your credit card.

For a pre-purchased series of treatments, that missed session will be applied toward the series. Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our 12-hour cancellation policy.

Please understand that we allot a specific amount of time for all services. All appointments have been designed to allow appropriate time for full enjoyment of the service. Late arrival may limit our ability to offer the best experience possible. We allow a 15-minute grace period. After 15 minutes, the appointment is considered missed. Please understand that late arrivals will not receive an extension of scheduled treatments. You will be responsible for the full service.

Unfortunately, we are unable to issue any returns or reimburse any payment transactions on series of treatments that were purchased. We will exchange them for you, to be used for other spa series of equal value or spa credit of equal value.

All prices displayed on our website are subject to change at anytime, and without notice. This includes all single session pricing as well as any series of treatments and promotion.

Our services do not include gratuity. Gratuities are accepted and appreciated. The average gratuity for a spa service is 20% to 30% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.